Hi, I have the message below starting the engines. Collabo

We followed these two links to restore the server.

docs.appian.com/.../Quick_Start_Installation_Guide_for_Windows_and_JBoss.html
docs.appian.com/.../Upgrade_Guide.html

if the old instance of Appian is working fine, last one is good...Please verify below steps once..

1. Stop all engines for the currently running Appian suite.
2. Navigate to old instance(which you were using before update)
3. Start the engines and verify all engines are in OKAY status.

If any problem here, there is an issue with your old kdbs . we need fix it by following the steps I mentioned in my previous comments.

sonamg

What do you are planning to do now? Fresh installation or Updation.

If fresh installation, Do it by following installation guide.

If Updation, follow below steps.

1. Switch back to old instance.
   • Stop Application server, search server and engines (Verify all processes are stopped by executing ps -ef , kill if any not stopped)
   • rename it to different name or delete the 'Appian' folder.
   • Rename your old instance to 'Appian'
2. Start Appian engines (now you are running old instance)
   • Make sure all engines are started with 'Okay' status(If any FATAL error follow steps I have mentioned earlier)
   • Run check point script and followed by clean up script
3. Start Search server
4. Start Application server, make sure suite.ear is successfully deployed and you are able to login
5. Stop the suite(Stop Application server, Search server and engines and Verify all processes are stopped)
6. Now either do the fresh installation of your required version
7. If you are updating follow the update guide.

We have to do either repair or rename only.

The problem is with your old instance. First you need fix that issue, then only you can do the update.So before going for fresh installation first fix the issue with old kdb files either by following my instruction in earlier comment or by raising support ticket.

I would suggest you contact Appian support, so you could get better help. Below are the contact details.

Email: support@appian.com

Call:

United States: +1 703 442 1066          

United Kingdom: +44 20 3695 0246

France: +33 184 886 650    

Australia: +61 285 203 042

ramanjaneyulut,

I'd raised the ticket and mailed the support team.

We have checked in the task manager for engines which are inactive. It is showing the below error(screenshot attached):