Hi, I'm fairly new to Appian so please excuse me if there is an o

michaelg233 over 8 years ago

Hi,

I'm fairly new to Appian so please excuse me if there is an obvious answer to my question.

I have created a process model which enables users to allocate themselves a task by pressing a button. The tasks have a score allocated them, scoring them on the deadline they are due and how long they have been in the system. The tasks are allocated in order of their score (all scores are unique). The problem I'm having with my use case is that if users press the button within seconds of each other, they are receiving the same confirmation of task allocation but the task only goes to one user and other users have no tasks allocated to them. Is there a method to avoid this scenario? There are roughly 20 users seeking tasks out of the same pool.

Can anyone assist please?

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0 GouthamKrishna over 8 years ago

Hello, how do users allocate themselves a task ? Where is that button available ? In a form of your process model ? Who does get this form initially ? All those 20 users ? If so, how about assigning this task to all users individually (by enabling 'one-to-one assignment' in Assignment tab) ? In this way each one of them will get a separate task for them to click on that button independently, does this solve your problem ? If not, please try to elaborate more on this use-case...
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0 GouthamKrishna over 8 years ago

Hello, how do users allocate themselves a task ? Where is that button available ? In a form of your process model ? Who does get this form initially ? All those 20 users ? If so, how about assigning this task to all users individually (by enabling 'one-to-one assignment' in Assignment tab) ? In this way each one of them will get a separate task for them to click on that button independently, does this solve your problem ? If not, please try to elaborate more on this use-case...
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