MySQL performance tuning

I discovered the Status screen on the MySQL Database console (phpMyAdmin) which is offering some recommendations for analysing and improving performance issues. One of these recommendations was to turn on 'slow query logging', which I hope would capture the SQL queries that are running slowly. I'd like to use this information to determine where to add table indexes.
However, I found that I don't have sufficient privileges to modify the database system variables to enable this logging. The database is hosted on an Appian cloud server. Is there a way to grant access, or do I need to raise a support request?

OriginalPostID-234531

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