Custom Mail Sender

pieterk

A Score Level 1

over 7 years ago

Hi Guys

I have setup a custom mail sender or our development environment and it is working perfectly

We than deployed to QA and modified the configurations for this environment. The custom sender is there and the mail is being sent, but its send on behalf of the custom name that i defined and the on belaf of name has a different email address, which happens to tie up with the development environment

I have checked and double checked this config file:
<APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/process/email-address-config.xml

as well as the resource bundles, nowhere do i find any reference to the email address from the development environment, yet i still have this problem.

Any suggestions would be greatly appreciated

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0 Carlos Santander
A Score Level 2
over 7 years ago

You can use expressions in the configuration file, as mentioned in forum.appian.com/.../Configuring_Custom_Email_Senders.html. Perhaps there's a constant or rule returning the email address from the development environment?
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0 Chris over 7 years ago

This happened in our environment when each server had the 'From' email address hard coded in email-address-config-[custom].xml file. Each time we moved an application across servers, the old server From address was still utilized until we opened the model on the target server and toggled the email node's From setting back and forth, then re-published the model. The permanent fix in our situation was to change this xml file to use a constant.

<address name="bpm">
<expression>=cons!SERVER_EMAIL_ADDRESS</expression>
</address>
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