Email Notification from Tempo - Text cut from '<' sign in outllok

tapans over 7 years ago

Hi All,

This is interesting and weird issue. This is happening for group of users who reported but not replicated from our end even after couple of tries.

Issue#
We have created an action using which analysts could create some weekly/monthly record ( record contains text, image, document, user fields). They could also select the list of users so they could send email notification just after that record creation.

Now one analyst is using '<' sign in text format and after publishing that record, he found that the recipients received an email notification in which text got cut off from sign '<'.

Let say inserted text is : 96.40% Key Devs were delivered within <10 hrs TAT when compared to 55.59% last week, documents inflow volumes came down to normal levels. 95.29% ‘16 High Priority’ Key Devs were delivered in <2hrs from document made available to Key Dev collection, when com...

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0 tapans over 7 years ago

...pared to 90.63% in the last week. 94.80% ‘16 High Priority’ Key Devs were delivered in <2hrs from document added to document repository, when compared to 89.79% in the last week.

Email notification (outlook 2013) is : 96.40% Key Devs were delivered within

So text starting from '<' got cut off. Now when we tried this, we got complete text all the time.

So is this related to that user's profile issue or something related to outlook settings?
If any one faced similar kind of issue in past or having any thoughts, please help us.

Thanks.
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0 normanc over 7 years ago

Outlook can be configured to open messages in plain text or HTML. I think '<' is being interpreted as the start of an HTML element. You could use the toHtml function when creating the message.
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