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news > Messages : How to add attachment in the email send to recipient, and also how to enable email updates on comments
georget518
over 7 years ago
Dears,
we would like to use the Messages from News Tab.
In the current environment the mail sent to user does not send attachments in the email.
In the current environment it does not send emails when someone comments on the message.
Could you please let us know how to enable this ?
Thank you!
OriginalPostID-253250
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Rajasekhar Pamidipati
A Score Level 2
over 7 years ago
Hi Georget518,
May the issue for not able to send attachments is security / privileges. For Send Email Smart Service they mentioned like
"An exception pauses the process at this node if an expression used to specify your attachment doesn't return a document. This can also happen if you run the node under a user account that does not have the right to retrieve the documents included as attachments."
Please check it once.
forum.appian.com/.../Send_Email_Smart_Service.html
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georget518
over 7 years ago
rajasekharp : Thank you for your reply but the question refers to the Appian News / Send message functionality and not the email smart service!
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abhinavg712
Certified Lead Developer
over 7 years ago
georget518,
try changing the feed notification alert settings for a a specific user, looks for feed notifications in the below link
forum.appian.com/.../Notifications.html
.
if the change is required at global level, try changing the custom property notification settings
"server.conf.notifications.tempo_comment_on_message_msg_timing"
forum.appian.com/.../Configuring_Notifications.html
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Ram
Certified Lead Developer
over 7 years ago
Hi George,
AFAIK we cannot configure the notification emails for messages on the news post to send an attachment and the things which we can do is setting up target audiences. These mails are just used for notification purpose which have the link to the forum message.
You might get some idea by looking at the below links. I hope this helps you.
forum.appian.com/.../News.html
forum.appian.com/.../News.html
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