Appian Community
Site
Search
Sign In/Register
Site
Search
User
DISCUSS
LEARN
SUCCESS
SUPPORT
Documentation
AppMarket
More
Cancel
I'm looking for ...
State
Not Answered
Replies
6 replies
Subscribers
7 subscribers
Views
2511 views
Users
0 members are here
Share
More
Cancel
Related Discussions
Home
»
Discussions
»
General
delegation functionality
vijayk
over 7 years ago
Hello All,
Does Appian have functionality to delegate the task to other Adjuster during vacations/off period? Please advise.
OriginalPostID-257740
Discussion posts and replies are publicly visible
0
aloks0189
Certified Lead Developer
over 7 years ago
@vijayk as per my understanding, if you assign a task to a group rather than an individual user, in such case anyone from that group is eligible to accept the task so in such case if one person is on leave then someone else from that group can accept and complete the Task. If this is not what you are looking for then, please elaborate with a scenario in detail so that we can understand about your requirement
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
priyankasabankar
over 7 years ago
@Vijayk you can use escalations, it comes with a timer event, you can configure it accordingly and , select reassign the task after that time, Hope this is what you need !
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
Sathya Srinivasan
Appian Employee
over 7 years ago
You can absolutely do this as part of task assignment (dynamic task assignment) coupled with Configuring Out of Office re-delegation process. The important point is to identify where the info about the user being Out of office is obtained from. It can be a process in Appian or integrate with a calendar utility. Once you have it, you can look for tasks assigned to the user and reassign them and also as part of rule based assignment, future tasks can also be automatically reassigned and/or exclude the user who is out of office. Having said that, Group based assignment is the recommended best practice to manage this requirement.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
ChristineH
Certified Lead Developer
over 7 years ago
You may want to look at this smart service to see if the Reassign will help you. Coupled with a!startProcess you may to do something from a SAIL report showing all tasks, etc.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
chetany
A Score Level 1
over 7 years ago
You can also check the Out of Office solution on Appian App Market. Link is
www.appian.com/.../
It's specifically built for the usecase you are describing
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
vijayk
over 7 years ago
Thank you all for your valuable comments..
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel