Missing: Private Key while uploading the Client Certificate

Hello

I am trying to import a client certificate into Appian and below is the error message I am seeing in the logs and the admin console:

The provided PEM file is not valid for certificate authentication. Missing: Private Key

Here are few details which may serve as background context:

  • A .crt file is saved as .pem. Before conversion, I have ensured that the file is not in binary format.
  • The .pem file has got the private key and I am able to decode its info by the using the tool at www.sslshopper.com/certificate-decoder.html.
  • The certificate is signed by Go Daddy which is a Trusted Certificate Authority.

Can some one please give inputs on this? An early response would be really appreciated. 

Best Regards,

Sikhi Vahan B

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