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Yes, Appian can launch a process based on an SMS message from an external application. Here's a general idea of how you can achieve this:
You may need to write custom code in Appian or use a plugin to handle the SMS integration, but the exact implementation will depend on the specifics of your use case and the SMS application you're using.
Read More: SMSala
The original request is 9 years old. Lot has changed then since. https://docs.appian.com/suite/help/22.4/ccs-21.4.1.0/ccs-site-features.html
Appian Connected Claims offers connection capabilities with Twilio Utilities. If you have Twilio Utilities services set up, you can integrate them into your Connected Claims solution to add voice, chat, and SMS messaging capabilities to the solution using the Twilio service. Provide your customers with multiple ways to communicate with you. Use your customer data to track all of your customers interactions. This integration requires you to have your own Twilio account.