Reduce retry interval time

Hi, if you're cloud based then the timeout setting is pretty much well fixed. We use the timer pattern as suggested by Alok to determine if a service call has timed out (red line through the node). The highlighted node is where we call the service, either via an Integration (for REST GET) or Web Service expression rule for SOAP. We pass back information to the calling process so that it can determine what it wants to do - display error message to user, retry service based on predetermined factors (ie message content in the service response payload) or raise a technical issue with the support team to investigate. Ideally we shouldn't have services that timeout - so I'd suggest that the service is investigated to understand why it is not responding to Appian in a timely manner.  

Hi, if you're cloud based then the timeout setting is pretty much well fixed. We use the timer pattern as suggested by Alok to determine if a service call has timed out (red line through the node). The highlighted node is where we call the service, either via an Integration (for REST GET) or Web Service expression rule for SOAP. We pass back information to the calling process so that it can determine what it wants to do - display error message to user, retry service based on predetermined factors (ie message content in the service response payload) or raise a technical issue with the support team to investigate. Ideally we shouldn't have services that timeout - so I'd suggest that the service is investigated to understand why it is not responding to Appian in a timely manner.