Data not showing up externally in a webAPI

I've got a sort of weird problem that I can't figure out. I have a webAPI built that kicks off a process model for creating new users. When I test it within Appian, I get a JSON response with all the info about the process model.

{ "pp" : { "id" : 268442112, "name" : "Create User Bob Newman", "priority" : 1, "initiator" : { "id" : "******" }, "startTime" : "2022-01-06T18:04:14.980Z", "timeZone" : "US/Eastern", "starred" : false, "parentName" : "", "execId" : 1, "status" : 0 }, "pm" : { "id" : 5238, "uuid" : "0005e780-67c2-8000-2559-7f0000014e7a", "name" : "PP Web API User Generation", "description" : "Create a new user with a web API", "version" : "16.0", "creator" : { "id" : "*****" }, "timeZone" : "US/Eastern", "starred" : false, "parentName" : "" }, "pv" : { "GroupsLIstDS" : { "id" : "0aeb9200-355f-4ff1-9741-7b2ef4459c2a@35138" }, "email" : "bob.newman@example.com", "firstName" : "Bob", "lastName" : "Newman", "newuser" : null, "successCode" : "207", "username" : "Bob Newman" } }

However when I access the same API externally, I get an empty JSON response that looks like this: 

{
    "pp": {
        "id"268442123,
        "name""",
        "initiator": {
            "id"""
        },
        "timeZone""",
        "starred"false,
        "parentName"""
    },
    "pm": {
        "uuid""",
        "name""",
        "description""",
        "version""",
        "creator": {
            "id"""
        },
        "timeZone""",
        "starred"false,
        "parentName"""
    },
    "pv": {}
}
The process model otherwise runs as it should. The only difference being that internally it gives info, and externally it doesn't. Can anyone help me figure out why this is? 

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