Outlook

Question

Hi, 
 I have a requirement of Appian integration with outlook. 
 We are sending / triggering an email notification to user(s) with Approve & Reject links. 
 When the users try to click on the Approve or Reject links, is it possible to update the status in Appian without really login into Appian. 
 Is there any service in Appian related to Outlook integration to achieve this functionality.

Dave Lewis · Answer

It sounds like you want to build a Portal. I think this is an excellent use case. So you need to create a Portal, which is a stand-alone public facing site that users can access without logging into Appian. You could then configure a link in the email to the Portal page which then offers the user the buttons. They click one of those, then Appian kicks off a process without the end user having to log in. 
 https://docs.appian.com/suite/help/22.1/portals-home.html 
 See if you think that could be a solution.

Harshit Bumb (Appyzie) · Answer

Try using this - https://docs.appian.com/suite/help/22.1/Task_Viewer_Add-in_for_Microsoft_Outlook.html It will work if you have SSO enabled

Dave Lewis · Answer

I assume that doesn't work because you don't want to just avoid the login screen, you want to avoid the recipient even having an Appian account at all. Unfortunately, there's very few ways for an unauthenticated user to interact with Appian. 
 Portals is one way, and I don't know if it would require additional licensing. 
 Another approach might be to have the "Approve" or "Reject" buttons configured to send emails. The email address could be set to an Appian process model, which will kick off when it receives the email.