I tried to use "receive file over SFTP" smart service to connect this

simony over 12 years ago

I tried to use "receive file over SFTP" smart service to connect this test FTP server,www.chilkatsoft.com/.../p_210.asp.
But it failed and the error message show me to check the application server log but I don't know how to do it in appian cloud. And I also did the same thing via CMD and it got the very file I wanted. So I am really confused why the CMD can work but appian can't.
Could anyone provide some advice?
Thank you so much!...

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0 Eduardo Fuentes
Appian Employee
over 12 years ago

If your SFTP server is only available in your internal network and not from the outside (private IP), for it to be accessible from your Cloud server there should be a VPN tunnel enabled between your site and your internal network.

Per the documentation, this can be coordinated with Appian Technical Support and the authorized support contact from your company (forum.appian.com/.../Cloud_VPN_Integration)
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0 Eduardo Fuentes
Appian Employee
over 12 years ago

If your SFTP server is only available in your internal network and not from the outside (private IP), for it to be accessible from your Cloud server there should be a VPN tunnel enabled between your site and your internal network.

Per the documentation, this can be coordinated with Appian Technical Support and the authorized support contact from your company (forum.appian.com/.../Cloud_VPN_Integration)
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