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#Inbound Email Hi Everyone, i have a business case where i need to fet

Ram
Certified Lead Developer
#Inbound Email
Hi Everyone,
i have a business case where i need to fetch data from email to process variables of a process model. I followed every step in configuring the required settings to receive data from email, I'll metion the steps below incase i miss any step please let me know it will be quite helpful.

1) Created a process model and configured the start event to receive message event and listen for messages of type is set to email.

2) Eabled public events in process model properties

3) Anonymous user is set to true in custom.properties

4) And i configured ejb-jar.xml by setting mail server, i used imaps for store protocol and set starttls to true and provided the user name.

5) Configured password.properties wit required password.

By configuring all these settings my process model is not getting triggered using email. any sugeestions or ideas are helpful to me.

thanks in advance....

OriginalPostID-119228

OriginalPostID-119228

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    Appian Employee
    The settings were not to fix anything they were for you to get additional information in the server.log. You need to review that log and confirm whether the email is being polled by Appian first. That's the first thing to investigate even before expecting it to trigger your process.

    Once you see that the server.log is polling the email then you troubleshoot your email itself to see how you are building it to make sure it is targeted to your model (i.e. through the use of the [Destination****=] key-value pair.
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  • 0
    Appian Employee
    The settings were not to fix anything they were for you to get additional information in the server.log. You need to review that log and confirm whether the email is being polled by Appian first. That's the first thing to investigate even before expecting it to trigger your process.

    Once you see that the server.log is polling the email then you troubleshoot your email itself to see how you are building it to make sure it is targeted to your model (i.e. through the use of the [Destination****=] key-value pair.
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