Hi ,
we are facing an issue with huge tomcat logs size after enabling the recieve email configuration in our project.
in the tomcat logs I see the following recurring errorERROR com.appiancorp.mdb.EmailHandlerBean - Error receiving message in EmailHandlerBean MDBjavax.mail.MessagingException: Message could not be sent;Caused by: com.appiancorp.messaging.ProcessRouteMissingException: APNX-1-8001-001: No Process Routing Information Provided: Needs one of DestinationEventPersistentID, DestinationProcessID, DestinationPMID, DestinationPMUUIDThis doesn't make much sense since the only process model UUID that I have receiving emails has been added to the custom properties file already.
What could be the issue here?
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Maybe you forgot brackets in your email or is related with some configuration issue?
https://docs.appian.com/suite/help/23.4/Mail_Server_Setup.html
It seems that Appian is not finding the properties included in the msg
Possible Causes of Error:
custom.properties