We've been getting intermittent issues calling web services from our Appian

Gavin Hume

Certified Senior Developer

over 10 years ago

We've been getting intermittent issues calling web services from our Appian cloud application. We occassionally get the following error (in this particular case the web service is called within a SAIL form using the webservicequery):
Error evaluating function 'webservicequery': The maximim time waiting for an operation to complete was reached (socket timeout).

Looking at the logs for this web service it returned a successful response after around 4 minutes but the error was displayed to the user before that response was sent. I assume there is some parameter/configuration setting that determines how long the webservicequery will wait for a response but am struggling to find out where it is set and what it is set to.

Can anyone help?...

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0 Eduardo Fuentes
Appian Employee
over 10 years ago

It is configurable but we don't recommend changing it because it can definitely give the users the impression that there's slowness in Appian while the bottleneck maybe your web service call which can make the end users believe there's a problem with the environment itself.
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

It is configurable but we don't recommend changing it because it can definitely give the users the impression that there's slowness in Appian while the bottleneck maybe your web service call which can make the end users believe there's a problem with the environment itself.
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