WhatsApp Connected System

Question

Hi, does anyone know what's the difference between using WhatsApp Business Connected System (plug-in) and Connected System with the base URL https://graph.facebook.com/

naveenkumar11800 · Answer

WhatsApp Business Connected System ( plug- in):

This is Appian&rsquo;s pre- built connected system template for WhatsApp Business.

It abstracts away a lot of the complexity &mdash; like authentication setup, request formatting, and API endpoint wiring.

You just configure your credentials and fill in a few fields &mdash; no need to manually build REST calls.

Ideal for quick implementation and low- code convenience.

Custom Connected System with https://graph.facebook.com/ :

This is a manual REST integration where you define every aspect yourself.

You need to handle:

Auth token management

Custom headers and request payloads

Endpoint paths like /v18.0/{{phone_number_id}}/messages

Useful when you need full control or advanced custom behavior that the plug- in doesn&rsquo;t expose.

So in short:

Use the plug- in for ease and speed.

Use the custom REST setup if you want flexibility