WhatsApp Connected System

This is Appian’s pre-built connected system template for WhatsApp Business.

It abstracts away a lot of the complexity — like authentication setup, request formatting, and API endpoint wiring.

You just configure your credentials and fill in a few fields — no need to manually build REST calls.

Ideal for quick implementation and low-code convenience.

This is a manual REST integration where you define every aspect yourself.

You need to handle:

• Auth token management

• Custom headers and request payloads

• Endpoint paths like /v18.0/{{phone_number_id}}/messages

Useful when you need full control or advanced custom behavior that the plug-in doesn’t expose.

Use the plug-in for ease and speed.

Use the custom REST setup if you want flexibility

This is Appian’s pre-built connected system template for WhatsApp Business.

It abstracts away a lot of the complexity — like authentication setup, request formatting, and API endpoint wiring.

You just configure your credentials and fill in a few fields — no need to manually build REST calls.

Ideal for quick implementation and low-code convenience.

This is a manual REST integration where you define every aspect yourself.

You need to handle:

• Auth token management

• Custom headers and request payloads

• Endpoint paths like /v18.0/{{phone_number_id}}/messages

Useful when you need full control or advanced custom behavior that the plug-in doesn’t expose.

Use the plug-in for ease and speed.

Use the custom REST setup if you want flexibility