Hi, Anyone has an idea how to use SMS functionality in Appian? Bit n

Question

Hi, Anyone has an idea how to use SMS functionality in Appian? Bit new with this, so please bear with me. TIA.... OriginalPostID-59350 OriginalPostID-59350

johnl7718 · Answer

Yes, you can use SMS functionality in Appian by integrating with a third-party SMS service provider. Appian provides various ways to integrate with external systems and you can use them to send SMS messages. 
 Here are the steps to integrate an SMS service provider with Appian:

Choose an SMS service provider: There are many SMS service providers available in the market, like Twilio, SMSala , etc. Choose the one that best fits your requirements and create an account with them.

Get API credentials: Once you have created an account with the SMS service provider, you need to get the API credentials (API Key or API Secret) to authenticate the connection.

Write an integration: Use Appian's web services or the HTTP Connector to call the SMS service provider's API to send SMS messages. The integration code should use the API credentials to authenticate the connection and send SMS messages.

Test the integration: Test the integration by sending a sample SMS message and verify if it is received at the intended destination.

Deploy the integration: Deploy the integration in your Appian environment and use it in your Appian processes to send SMS messages.

Note: The exact steps may vary depending on the SMS service provider you choose.