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I want to integrate with a call center application. I need to generate a rsl fil
georgec890
over 8 years ago
I want to integrate with a call center application. I need to generate a rsl file that has the structure like the attachment.
Any advice on how to do that?
OUT_CUSTOMER_ENROLLMENT.rsl
OriginalPostID-170100
OriginalPostID-170100
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Andrew P Gramann
Certified Lead Developer
over 8 years ago
Assuming you're using a cdt list that has a similar structure as the records in the file:
1) Create an expression rule that maps an instance of your CDT to it's text representation.
2) Use the apply() function to iterate over your list of CDTs.
3) Use joinarray() with char(10)&char(13) as your delimiter to create a single CRLF delimited string.
4) Use the Text from Template smart service to save this text into your .rsl document.
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georgec890
over 8 years ago
Thanks andrewg. I will try and return with a feedback on this.
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georgec890
over 8 years ago
@ andrewg
you rock. thanks. works great!
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Andrew P Gramann
Certified Lead Developer
over 8 years ago
Glad to hear it!
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