#Email Listener Hi All, we have an email listener configured that wor

David Williams over 8 years ago

#Email Listener

Hi All, we have an email listener configured that works well. However this is just configured to internal email addresses such as - email@company.com , email1@company.com , email2@company.com

These then copy to a primary mailbox that Appian "listens" to ...

listener@company.com

The custom.properties then looks something like this ...

conf.mailhandler.alias.listener=processmodeluuid0004d582-bf97-8000-faa5-2d00002d0000
conf.mailhandler.alias.email=processmodeluuid0004d582-bf97-8000-faa5-2d00002d0000
conf.mailhandler.alias.email1=processmodeluuid0004d582-bf97-8000-faa5-2d00002d0000
conf.mailhandler.alias.email2=processmodeluuid0004d582-bf97-8000-faa5-2d00002d0000

If we started copying emails from an email address such as email@differentcompany.com (these would be on our MS Exchange server so available to copy) how would our properties file look then?

Would I need to add something like ...

conf.mailhandler.alias.email@differentcom...

Discussion posts and replies are publicly visible

0 David Williams over 8 years ago

...pany.com=processmodeluuid0004d582-bf97-8000-faa5-2d00002d0000

I just want to make sure that when planning this change and testing we do something that works.

Thanks for any help in advance. David.
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0 Nick Vigilante
Appian Employee
over 8 years ago

Can you attach your full custom.properties file? That way, I can see how you have everything defined.
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0 David Williams over 8 years ago

Thanks Nick, We have the ejb.jar xml file all configured and we can succesfully launch processes via a received email.
custom.properties
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0 Eduardo Fuentes
Appian Employee
over 8 years ago

The alias is only the part before the @, if the part before the @ colides with an existing alias then that's the model it'll be triggered
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0 David Williams over 8 years ago

Thanks Eduardo, I think the question I am asking is if we start picking up emails with anything other than what we would normally consume after @ will this still work?
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0 Eduardo Fuentes
Appian Employee
over 8 years ago

The process is as follows:

1. Anything received in the inbox configured in ejb-jar will be polled by Appian
2. Appian will first search for key-value pairs in the subject and body to determine if there's routing information there
3. If no routing information the CC and TO fields will be inspected for any email address whose user (the portion before the @) matches an alias. If there's a match, then the email is directed to that process regardless of the domain (the portion after the @)

Does that help?
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