We recently got our Appian Cloud instances configured to integrate with our VPN.

danielh366 over 11 years ago

We recently got our Appian Cloud instances configured to integrate with our VPN. Our intention is to be able to write files that were uploaded during a document review process to specific directories on our file server.

I've looked at the following page for tips on how to access the VPN for file writing from the process model, but did not find a file server example, only database and web services examples:
forum.appian.com/.../Cloud_VPN_Integration

I'm currently looking at the Send File Over SFTP Smart Service. I don't see any other Smart Service candidates in the Document Management category. I have a couple of questions:

1. Am I going in the right direction with the Send File Over SFTP Smart Service, or will I need a specialized plug-in of some sort?
2. Is there anything special I need to do to access our newly configured VPN through a Smart Service?

Thanks....

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0 elizabeth.epstein over 11 years ago

1. Send File over SFTP is a good bet for sending files to a remote server. Appian Cloud will not allow you to access a filesystem directly, so you need to use a supported protocol such as SFTP, HTTP(s), or Web Services.
2. Any requests that come from your Appian instance, if configured properly with VPN, should make use of the tunnel. If you are getting a 404 or something similar from your smart service, you might want to contact support / make sure that the FTP ports are included.
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0 elizabeth.epstein over 11 years ago

1. Send File over SFTP is a good bet for sending files to a remote server. Appian Cloud will not allow you to access a filesystem directly, so you need to use a supported protocol such as SFTP, HTTP(s), or Web Services.
2. Any requests that come from your Appian instance, if configured properly with VPN, should make use of the tunnel. If you are getting a 404 or something similar from your smart service, you might want to contact support / make sure that the FTP ports are included.
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