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Capturing relevant information from the body of emails sent to a process model
johns222
over 5 years ago
I'm trying to create a feature to allow users to communicate by email and have their communication tracked by Appian and stored in a database. However, I'm having a hard time capturing the meaningful information from the body of the email message. Email signatures and the content of emails earlier in the chain are also captured. Has anyone implemented a solution that does what I'm trying to accomplish?
For example, I tried sending an email with just the word "Testing" in the body, but striphtml(msg!body) returns all of this garbage, including my email signature:
Testing________________________________[cid:image001.jpg@01CC47C6.5B839AF0]John StrettonEDP Renewables North AmericaCorporate InitiativesAddress here, Houston, TX 77002Direct xxx.xxx.xxxxwww.edpr.comTake action. Use energy efficient products.This e-mail is for the use of the intended recipient(s) only. If y...
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johns222
over 5 years ago
Furthermore, if I reply to that email, the system will capture the full contents of the new email and also the previous ones in the email chain. I'd like to be able to capture just the most recent email in the chain.
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johns222
over 5 years ago
Furthermore, if I reply to that email, the system will capture the full contents of the new email and also the previous ones in the email chain. I'd like to be able to capture just the most recent email in the chain.
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