Browser refresh kills a process

Hi, I'm new to Appian and I can't get past this issue. Ex. I have a running process with one instance which is currently at the interface node. When I click ctrl + r, browser refreshes, the process instance is cancelled and a new instance is started. Upon instance cancellation, my data gets messed up in DB. So my questions are:

  1. Can I prevent browser refresh on ctrl+r or browser refresh button?
  2. Can I prevent a process to be cancelled upon browser refresh?
  3. Is there any way to perform pre-cancellation action to prevent data loss?

Thank you for the info.

Also, , "Tags" section on the question input form is not working, it crashes the form and needs to be reloaded. I don't know how to create a bug for the forum so I tagged you.

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  • 0
    Certified Lead Developer

    Since ctrl+r is a browser shortcut to refresh browser, not an Appian hotkey, not sure you can prevent the action without diabling the shortcut (i.e. the chrome extension, but for every user...)

    When I hit ctrl+r, my process is not cancelled - it is just no longer being shown and if I have a task queue I can pick it back up there. Can you monitor the process and see is it really 'jumping to end event' due to the refresh or maybe because of an exception flow?

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  • 0
    Certified Lead Developer

    Since ctrl+r is a browser shortcut to refresh browser, not an Appian hotkey, not sure you can prevent the action without diabling the shortcut (i.e. the chrome extension, but for every user...)

    When I hit ctrl+r, my process is not cancelled - it is just no longer being shown and if I have a task queue I can pick it back up there. Can you monitor the process and see is it really 'jumping to end event' due to the refresh or maybe because of an exception flow?

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