Request long term license

Good day,

 

We are trying to setup an Appian server and are at the stage to request a long term license.

Our documentation states that we need to run the q.exe command which generates a banner with the system configuration and k4.lic info.

 

However, this is what we get:

Would you know what could be generating this error as it prevents us from configuring the long term license for our system?

Thank you

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