I have recently changed my organization, wanted to move my L1 credential from one email to another. I am unable to create a Case for that, it is coming unable to access support. so, i have mailed the support team. No reply from them. what I should do now?
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Hi akshay,
Generally Appian Support replies within 2-3 working days. But, if they haven't replied,
I would suggest you to either,
Call them on their support number and ask an update on your case number / they can create a case for you, or
Reach out to your organisational point of contact and they can have it escalated for you.
You can get the support contact from here (available at: https://appian.com/resources/support.html) :
Contact Appian technical support by calling your local support team:
Contact Appian Support directly by emailing support@appian.com.
Try resending the email to support@appian.com. If they missed it it will be a good way to follow up or remind them of your migration request.