Hi,
I did set up from and other options as per the below specified screen shot, but still I am NOT getting email from IT Service Desk.
I am getting an email from "appian-alerts@nsroot.net; on behalf of; XXX, XXX.com".
Do I need to change any other setting any where to reflect this.
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Check your "Sender Dispaly Name" Parameter. Looks like its not configured properly. it should be a string, have it under quotes.
I think this is some thing to handle with the file "/opt/middleware/appian/conf/custom.properties", but not sure.