Hi,
I did set up from and other options as per the below specified screen shot, but still I am NOT getting email from IT Service Desk.
I am getting an email from "appian-alerts@nsroot.net; on behalf of; XXX, XXX.com".
Do I need to change any other setting any where to reflect this.
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As defined by email security rules, a system cannot just send email from a random domain without permission. The documentation helps in this case as well: docs.appian.com/.../Configuring_Custom_Email_Senders.html