Hi,
I did set up from and other options as per the below specified screen shot, but still I am NOT getting email from IT Service Desk.
I am getting an email from "appian-alerts@nsroot.net; on behalf of; XXX, XXX.com".
Do I need to change any other setting any where to reflect this.
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Check your "Sender Dispaly Name" Parameter. Looks like its not configured properly. it should be a string, have it under quotes.
NO luck even after using quotes like "IT Service Desk".
Arent you getting email like below?
No
O/P:
Are you on-premise or cloud?
There may be a possibility that this email address is getting used as a default sender's address, if you are on-premise then check conf.mailhandler.ntf_sndr_addr property in custom.properties.
Also, do check Stefan's reply below in this thread and setup Email sender authentication if you are sending an email from a random domain without permission.