Hi All,
Kindly help me I want to use Email in the process model . Like example I am using any smart service (like write to data store entity) then this nodes fails . if the node fails than I want to send email through using email service in the process rather than the group alert or any name mention in alert.
And How to configure it?
Thanks
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You can add an alternate flow which would send custom email if the main flow is not completed in the threshold time limit set by us in the timer delay and if it completed without any error then the process will terminate avoiding the send email node to execute.
Could you please help me, I have one doubt if write to data store entity will takes 10-15 mins to complete the flow then how to handle that one ? In the above screen shot you add timer 30 sec but if write to data store entity takes 15 or 20 mins to complete the path then the below path can't wait and email will send .
Please suggest any other idea how to handle that scenario ?
I don't think it's even possible for it to take 10-15 mins to complete (atleast in a real life use case). Nevertheless, I mentioned "threshold time limit set by us in the timer delay" so you can add the timer delay to a maximum possible limit appropriable, not compulsory to use 30s only (30s timer delay was for humans using this node not for some alien).
Hi Sanchit
This was just a sample case, the actual requirement is we are using call integration smart service which have been configured to maximum timeout of 300sec in place of write2DSE, and in place of send email we have to call another integration which will create a ticket on third party system with the reason behind why integration call failed in first path. We have configured the retry mechanism that retries 3 times if integration result is not success which sometime takes more than 12-15mins to move to next node.
Can't this be done with the help of an XOR gateway which checks if success returned is false, then call another integration?
For integration yes, but when its some smart service like queryDatabase or exportDSE2Entity or any other, I don't think so.
The only way I see possible is by getting the Process status and defining a flag based on the status but not able to get that status itself.