Grouping of emails

Certified Senior Developer

Hi, How can I group e-mail’s received and sent from appian and to Appian.

For eg I have a request comes from customer to

That should be in request inbox and appian user will use send reply button from appian. Again customer will send a reply and appian user will send reply. Like this to and from communication should store against that request.

so here my question is how can i group or map e-mail’s receiving.

Can anyone pls advise some suggestions to achieve this functionality.

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