HI All,
We have a use case where we have 2 different workflow.
1. Where the customer call the service desk to buy a product, provides all the shipping and payment details and service desk book a product for customer..
2. Where customer will have their own shopping portal, where they can choose the product, check its feature and perform the payment and shipping workflow.
I have doubt on the second use case where how I will provide user the access to appian workflow to buy product and track their order keeping the Appian licence in mind.. One option is to go with Appian portal pages where anonymous user can browse the product and but it. The only problem is how to track back the order or get the invoice details from the Appian portal as they are not a registered user. I am also not sure if the payment gateway is recommended to use in Appian portal pages.
Please let me know your comments if it is feasible in Appian.
Thanks
Manish
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I suggest to contact Appian for this specific use case.