Hi,
I'm exploring the use of Appian Portals to allow external users to submit applications without requiring a login. One challenge I'm facing is figuring out the best way to communicate back to those users after they’ve submitted the form to make edits. I also wanted to know thoughts on some sort of messaging mechanism for back and forth communication similar to an email inbox but within Appian portals/site for internal users who have logins to the environment.
Since these users don’t have Appian accounts and can’t log in to view tasks or records, what are some recommended design patterns or best practices for enabling this kind of communication?
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I would personally go with the magic link pattern. Enter your email, you get a validation code sent to your email which you enter and view info related to your profile. You'll have to store the session in a local variable and ensure that you manage everything within one page to ensure you don't lose the context.