Is there a way to generate an alert when a process has zero tasks for a set duration of time?

Not sure if I understood the question correct. if there are 0 tasks assigned to a user you need a mail or an alert to the administrators. If that is the use case, we can do it with OOTB features available in Appian. We can create a Task Report based on users and check if the count of the tasks are 0 then we can send an email to admins using send email process. Hope this helps :)

Thank you for your response harshav.

Let me try to explain further:

Say we've got a Main Process with subprocesses X,Y,Z -- within X,Y,Z there are numerous tasks that should be executing. Say there's a total of 86 tasks that can be completed over the lifecycle of this process.

If any of the processes stall, due to say a database issue... when we check that process it will have 0 Current Tasks (indicating it's stuck for whatever reason).

Is there a way to monitor that scenario to send an alert?

Process errors alerts can be emailed to a set of users and configure in bunch of combinations. Please explore the process model details alerts tab:

docs.appian.com/.../Alerts_Tab.html

 

The above shows a way to get alerted if process gets stalled because if an issue. There are other ways to get notified as well, let's say if the user is not acting on a task assigned etc can be handled via escalation. Documentation on escalation: docs.appian.com/.../Escalating_a_Task.html

We aren't needing to alert a user because they are sitting on a task too long.

The situation is that the process model errors out on a a database script - for whatever reason, which stalls out the entire process. So at this point, the process isn't moving along. Eventually someone will take a look and see that there are 0 tasks for a process which is the indication that something went wrong. We need to create an alert for that scenario.

Kat,

The alert @shyamb listed is for the process instance, so if your process were to fail (ex. a database call), then the users (most likely application administrators) you configure for process alerts will receive a notification that the process has an error. This alert sounds like it would satisfy your use case.

Kat,

The alert @shyamb listed is for the process instance, so if your process were to fail (ex. a database call), then the users (most likely application administrators) you configure for process alerts will receive a notification that the process has an error. This alert sounds like it would satisfy your use case.