Smart Reply to initiate an action

Question

Hi everyone! 
 
 I want to include two buttons in an outbound email (e.g. Yes/No), which a mail recipient could clicks on to initiate a process without logging in. 
 
 option 1: 
 I am thinking to use a mailto: component 
 e.g. YES- hyperlink set as mailto:adress+yes@gmail.com NO - hyperlink set as mailto:adress+no@gmail.com 
 so when user click and send replied email, the different mail box may initiate different process models with different parameters, which then goes into the same approval sub-process later on to continue the flow. 
 
 Otherwise, may I know if there are any plug-ins or ways to set and retrieve voting options in emails? 
 Or do you have any better ideas and suggestion?

joanneh · Accepted Answer

Instead, I modified the design a bit.

1) Now both hyperlink for the button would set with the same email server, but the Subject/body configuration would be different:

Yes- "<a href="mailto:testemail@gmail.com?subject=YES%20to%20[C-12345]&body=yes to [C-12345]">YES</a>"
No- "<a href="mailto:testemail@gmail.com?subject=NO%20to%20[C-12345]&body=no to [C-12345]">NO</a>"

2) The subject header will further be retrieved and massaged by Appian Incoming Email Handler, in order to determine the values of the parameters.

Eliot Gerson · Answer

Have you considered the Task Viewer Add-In for Outlook? docs.appian.com/.../Task_Viewer_Add-in_for_Microsoft_Outlook.html