Multiple tasks are getting created for the same user input task in a process model

A Score Level 1

 Hi, 

We are using Appian version 17.4.

On a click of button, multiple tasks are getting created for the same user input task in process model. We have the functionality of Save and Close button which on close will create a task under Tasks Tab which will open the same screen with previous saved data.

When on clicking the button, it creates two tasks under Tasks Tab per instance.

We are not able to find the root cause since this is happening only in one sub-process, rest are working fine.

Thanks and Regards

 

  

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  • Hi Ravi,
    I will consider the following cases to find the root cause and it would worth to cross check.
    1. MNI
    2. Multiple flows hitting the same user input task
    3.Check the button logic are u using any a!startProcess()
    4. When you click on close button I'm assuming u are looping back the process flow to Same user input task,can you check that flow once again.
    5. Quick Task
    Please check the process instance history, so that u may get how the same task has been generated.
Reply
  • Hi Ravi,
    I will consider the following cases to find the root cause and it would worth to cross check.
    1. MNI
    2. Multiple flows hitting the same user input task
    3.Check the button logic are u using any a!startProcess()
    4. When you click on close button I'm assuming u are looping back the process flow to Same user input task,can you check that flow once again.
    5. Quick Task
    Please check the process instance history, so that u may get how the same task has been generated.
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