When i try to execute queryProcessAnalytics inside Escalation timer rule event it change it's status to Paused by exception

I have a problem defination as "Escalation timer will start only when task is accepted by a user"
For that, I have created an expression rule which called queryProcessAnalytics to find if task is accepted by particular user or not and called that rule from escalation --> setup --> timer condition --> expression.
When user input task is executed it generate an alert  Error in Escalation Timer (ERROR:EVAL:@reason=index) and process status is changed to "Paused By Exception"
How do i resolve this?

P.S :- I have not used any sail function inside expression rule

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  • I see here that you have checked null for ppid_int. As far as i know the value of ppid_int should be null. Please define ppid_int as an ri in the expression rule and pass the pv!ppid_int to the ri. Can you try on this. This is likely to cause trouble.

    If this doesn't solve the problem let me know for further discussion. And you can remove the null check as the value of pv will not be blank.

    Thanks,
    Ak
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