We've used this setting in Process Models being used as sub-processes

skumar over 10 years ago

We've used this setting in Process Models being used as sub-processes at many places.

Problem occurs when person who has designed the process models leaves the organization & we deactivate his account as it is no longer required.

In this case, we start receiving user account related errors whenever a new instance of such process model is started from his account.

The only workaround that we found so far is to keep such user accounts active to run the processes without error.

Doing this also raises our costs as we have to pay for one extra license which is not needed.

Please suggest a solution as it is causing dual problem to us.

Thanks in Advance....

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0 sonias over 10 years ago

There probably isn't a direct/simple approach to get all running instances to run under a different user's context. What has been suggested for similar situation is to keep the user active in the sytem until all old instances are completed (that said, publishing under a system account does help with new instances atleast running as admin account). Here is a link to a thread on the same topic where Annelise and others have also provided very good explanation - forum.appian.com/.../b-14987
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0 sonias over 10 years ago

There probably isn't a direct/simple approach to get all running instances to run under a different user's context. What has been suggested for similar situation is to keep the user active in the sytem until all old instances are completed (that said, publishing under a system account does help with new instances atleast running as admin account). Here is a link to a thread on the same topic where Annelise and others have also provided very good explanation - forum.appian.com/.../b-14987
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