Task assignment if user deactivated

Question

Hi if I have running process and task is accepted by user, meanwhile user is deactivated. what will happen to the task and process.

Shubham Aware · Answer

Hi Parag, 
 
Particular Process will be in active state & task is assigned to the same user. you can reassign this task to another active user but you need to go to process instance.

snehab848 · Answer

Hi,

For the current running process, you will have to monitor the instance and reassign manually.

In order to avoid this situation in future, you can configure escalation on that task to trigger reassignment of task.
For more details check: community.appian.com/.../how-to-start-escalation-timer-when-task-is-accepted-by-a-user

In case of script tasks or unattended nodes, please make sure that in Assignment tab 'Run as whoever designed the process' is selected , so that such nodes are not affected in case initiator is deactivated.

Hope this helps.

saurabhp0002 · Answer

if it is very frequent in your organization, create generic process where you check the status of User whether it is active or not and in case inactive , assign back that task back to Group where it belong to. This should definitely be final solution and you can simple plug-in this as sub-process to all the nodes by creating an escalation. 
 This will have no manual intervention and things will work as they need to be. As task is assigned back to group so it is available to relevant folks to work on. Escalation time frame is something need to be discussed with Business.

Dastagiri Dudekula · Answer

Process will be active and the task is assigned to the same user. Since the user is inactive, he/she can't be accessed. We can overcome this by using escalation or manually re-assigned by System administrator

chetany · Answer

What will happen to the process and the Task? 
 1. Process instance will remain active. 
 2. The Task will still remain assigned. 
 
 How to handle this scenario in a user friendly manner? 
 Technical reasoning: Any user who has process manager security (via process model security or process instance security) can override task assignment. 
 Such a user can reassign the task to another user. 
 
 So, the high level idea is to create a process task report and show the reassign option to the users who have manager access on the process instance. 
 This user can then reassign the task. 
 For technical details: refer this past answer - https://community.appian.com/discussions/f/best-practices/10226/handling-assigned-task-for-deactivated-users 
 The first answer gives some idea how to do this. 
 Although we can do this via monitoring process instances - that is a technical way and only developer/designer can do it. 
 Preferable way is to have a report via which users having manager rights can reassign the task for this scenario.

Alejandro · Answer

Hi, I have tried it as a test and the task is still active and assigned to the same user. You can assigned the task to active user. Moreover, the task can&acute;t be assigned to a disabled user. Regards.

ravalik · Answer

Hi paragk, 
 
Here the task will be in an active state itself and moreover it gets assigned to the same user.The deactivated user cannot get a task . 
 
Thanks, 
ravalik