Process Node Status of Problem with task but the Process is not shown on the Process with Problems report?

paulc919 over 5 years ago

Hi all

I've been trying to look at identifying processes with problems.

The out of the box report - Processes with Problems doesn't seem to highlight processes that have a node with a red line through it. Should the Processes with Problems report pick these up ?

I had tried using the approach of looking for a process with no active task - but that highlights genuine processes that are waiting for timer events to conclude or message events to fire - so I do not think that is a viable solution either.

Ideally the Processes with Problems report should pick these cases up, as Alerts are visible with emails being sent correctly to the alert recipients, and the process instances show there is a problem with this process when you look at the instance in question.

In case you're wondering why, I'm trying to surface issues to our end users without them needing access to Designer to give them an overview of process health.

Does anyone have any cunning solutions to this issue ?

Cheers

Paul

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0 Brian Hickey over 5 years ago

Paul,

Did you ever find a solution?

From what I've found:
Processes showing the "Active with Errors" status in monitoring mode are not picked up by the Processes with Problems report.
That is because these are "Errors on Unattended Nodes" and therefore not included in the "num_problem_tasks" process metric in process reports (docs.appian.com/.../Process_Errors.html).

It looks like we need some sort of way to identify and report errors on unattended nodes, as the monitoring view does.

Thanks,
-Brian
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0 paulc919 over 5 years ago in reply to Brian Hickey

Hi Brian

Alas no .... the capability seems to be there as you say the Monitoring view picks up the genuine processes in trouble, so I hope a later release of Appian will expose those API's out to the functions or status reports OOTB. I'll raise this with Appian support to see if an enhancement is on its way.

But in the meantime, If anyone does find a way of doing this I'd be interested to hear from you.

Cheers

Paul
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0 Venkatesh Suram over 4 years ago in reply to paulc919

Hi Paul,

Did you receive anything from Appian?.

Thanks!!
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