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Is there a way we can setup conditional escalations for a task - eg escalate and
padmanabhanv
over 11 years ago
Is there a way we can setup conditional escalations for a task - eg escalate and send alert only if pv!abc ="xxx"?...
OriginalPostID-96033
OriginalPostID-96033
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Eduardo Fuentes
Appian Employee
over 11 years ago
Escalations are timer based but both the "Escalate after..." and "Escalate at the date and time..." options can take an expression; you can build any expression to conditionally escalate the task after X or Y depending on a condition or at date X or Y depending on another condition.
If the decision is not "when" to escalate but if the task is supposed to be escalated or not maybe you can use two user input tasks, one with the escalation, one without it and use an XOR to decide what task to activate.
Additionally you can mimic the escalation in parallel with a timer, a gateway and a Send Email or Send Alert node if the available options of the escalation feature doesn't help with your requirement.
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padmanabhanv
over 11 years ago
Yes, the timer option would fit my requirement. Thanks eduardo
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