Hi All
I am working on version 21.2.
I have a requirement, wherein if my process takes an exception flow, I need to send an email notification.
This email should have a link to this process instance.
I think a process task report should be made which should have one of the columns as below:
Kindly let me know if this is the appropriate way of doing it, then how to proceed further. Also if there is some other way of achieving the requirement, kindly let me know.
Thanks in advance!!
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Hi,
To send the link to specific process instance, you can create the link using HTML template as body of email and dynamically update the processID. Similar approach can be taken if you want to send any task link in the email.
Also, if you want users to directly action the task from email you can explore the option of using Task Viewer Add-In :https://docs.appian.com/suite/help/21.3/Task_Viewer_Add-in_for_Microsoft_Outlook.html
Thanks