Hi, I have a requirement where I need to measure a SLA between two po

moritzw over 11 years ago

Hi,

I have a requirement where I need to measure a SLA between two points of a process. Users need to be able to interrupt the measuring of the SLA from certain user tasks.

I was thinking about having a start and an end variable for the SLA. I want to capture the interruptions in one start and one end array with possibly multiple time entries and use all of those informations to calculate the real SLA at the end.

Has anyone a better idea how to implement this requirement?

Thanks,

Moritz...

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0 aayusha
Certified Senior Developer
over 11 years ago

I am not very clear what you are trying to achieve but make sure you don't find yourself in below scenario:
Start Time Array:{s1,s2,s3,s4....}
End Time Array: Expected {e1,e2,e3,e4...} and Actual: {e3,e2,e1,e4..} (some random mixed up)
This can happen when the process reaches to start point again before it reaches to the end point for the first time.
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0 aayusha
Certified Senior Developer
over 11 years ago

I am not very clear what you are trying to achieve but make sure you don't find yourself in below scenario:
Start Time Array:{s1,s2,s3,s4....}
End Time Array: Expected {e1,e2,e3,e4...} and Actual: {e3,e2,e1,e4..} (some random mixed up)
This can happen when the process reaches to start point again before it reaches to the end point for the first time.
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