One of our process model is being used inside a WEB API as startProcess, Some external System has hit the Web API 50k times & that particular process model & its sub processes has started 53k+ times. Due to this the Appian Server & the other process are not running . Monitoring tab is also not accessible. What is the easiest way to delete all this 50K instances so that the server can work properly
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if you have access to designer you can try to export the problematic processes with a patch.After do this, delete the process models this have the side effect to eliminate currently instances. Last step is reimport deleted process with the previous created patch.
Monitoring tab is not opening, so how can I take the patch. I have created one utility process model which is cancelling the ongoing process models but due to server slowness its working very slow pace as well. Its taking more than 2 minutes to execute a node. Till now only 5k processes has been cancelled in one hour
you have to make the patch from object tab, not monitoring.Create and export new package with problematic process models and follow the instructions.