Hi all, I'm looking for some advice. We have a potential requirement to gather an approval or rejection from a user who would not necessarily be a user of Appian. The business cannot define up-front who they would need to gather the approval from and it could be someone different every time so my initial thoughts were to send an email from an Appian process that includes one or more links to send a reply email back to Appian that would start a process model to capture the approval or rejection, the sender and date time stamp.
Has anyone tried anything similar? Is it possible to create an email in Appian with the necessary links to send a reply back to Appian? Does anyone have any alternative solutions?
Any suggestions would be gratefully appreciated.
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Hi Gavin - off the top of my head:
Almost certainly there are other ways to skin this cat...let's see what else the community comes up with.
Thanks for the reply Stewart.
1. Yes that could possibly be an option, automatically creating the account when a user wants to assign them a task. The issue at the moment is the need to also set them up in the correct groups to allow them to sign in through SSO as that task currently sits outside of Appian
2. Yes that was my thought too, two mailto links each targeted at a different process model, one for reject and one for approve, with the case reference prepopulated either in the subject or the message body
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