Hi as I am new to Appian so I am not able to figure out the issue behind this.
This process model is responsible for generating the Month End Review for the Staff and Supervisor. The process runs every second Monday of the month. Initially, it is in enabled status. When a supervisor starts it, it is in initiated status and then the staff under him acknowledges it, and then again the supervisor files it. Once filed the MER has the Filed status and no one can edit it thereafter. But the problem in production that some supervisors are facing is that once it is filed after some time it goes back to the initiated status. This happens to some specific supervisors, not all of them. But we are trying to replicate the same scenario in the test environment but such a scenario does not appear. What could be the probable reason for this? Can this be a browser issue or many users trying to access it at the same time? We couldn't figure out what actually is happening.
Discussion posts and replies are publicly visible
Hi Shalini, Did you check the process instance for that user? i would suggest you to analyse the flow for that particular instance in prod. Without seeing whats happening in that instance, it would be difficult to find out exact issue.
The instance is correct. But still how can this issue happen?
I assume that you persist the status of that "MER" in the database. If this process model is correct, could it be that there are other models which modify that data somehow?
No there isn't other models which modify that data