I have this requirement where the task is assigned to approval group members in user input task.
They should have ability to return same task to user with the selected return button and escalate with selected button to manager.
Any suggestions , how this can be achieved?
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Hi,
Not quit understand your question. But using Appian out of the box functionality user can re-assign a task to specific user.
In case if you are planning to assign different user roles based on submit button, when user submit the form save the latest assigned user details into a process variable and loop back to user input task without activity chaining and assign the task to new user based in the new assignee value
Once the process is with Approval group . they should have ablility to assign task like this:
bin18 said:select of return button - should return to user
here return to user means, the approver send request back to submitter/requester?
yes
In you approval group screen when user click button save button value to rule input (type Text) and map that rule input to your process variable. Based on the button action you can route the flow to different user.
your workflow would be something like this, this is not exact representation, it is just an example