regarding exceptions and escalations

difference between exception and escalations.

can we configure exceptions and escalations to 3 seconds.If yes how can we configure it

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  • +1
    Certified Senior Developer

    Are you looking for the set up or the difference?
    regarding the difference.
    basically the task stays at the same node in the process and a reassgnment or mail or priority increase will happen after time "X"
    quote: "If a task or process node is delayed for any reason, configurations in the Escalations tab can automatically take a number of actions to solve the problem."



    "exception" means, that after a certain time, after receiving a certain message or after a rule condition is reach that the process continues to the next defined stepsin the process.
    Quote "The Exceptions tab lets developers create alternative workflows from an activity based on configured conditions. "


    please read this:
    docs.appian.com/.../Process_Node_and_Smart_Service_Properties.html

Reply
  • +1
    Certified Senior Developer

    Are you looking for the set up or the difference?
    regarding the difference.
    basically the task stays at the same node in the process and a reassgnment or mail or priority increase will happen after time "X"
    quote: "If a task or process node is delayed for any reason, configurations in the Escalations tab can automatically take a number of actions to solve the problem."



    "exception" means, that after a certain time, after receiving a certain message or after a rule condition is reach that the process continues to the next defined stepsin the process.
    Quote "The Exceptions tab lets developers create alternative workflows from an activity based on configured conditions. "


    please read this:
    docs.appian.com/.../Process_Node_and_Smart_Service_Properties.html

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