Why my escalation email was sent twice on the first day?

Question

I'm using escalations to send notification emails to managers every day until the task is completed. The first escalation email is sent correctly, but after 4 hours the system sends the second email. Thereafter the notification email is sent once a day, only the first day it's sent twice. Is that something with the time zone issue?

Chris · Answer

First would be to update your Recurring Timer Escalation setting, you are giving it an input of date and time , however it is looking for a time only input such as "10:00 AM" - that is likely confusing things. 
 I'm not sure if you are looking to have the escalation continue daily at what time the task was initiated, vs at a set time every day - but we typically use a set time in the morning for escalations, which tends to provide more benefit than relying on task initiation time for recurring notices. E.g. when a task is received at 5 PM each day, the user would then only be reminded as they are trying to leave work at 5, vs having the following reminders start in the morning at say, 9 or 10 AM. 
 Further more, we can utilize the Timer Conditions at the bottom of that configuration screen if needed, to determine which day it is in reference to the tp!starttime, and add some logic if needed.