Run a process model through a link (link, button) in the email

Certified Associate Developer

Hi,

I have the following use case: The client needs to approve or reject a batch of invoices, but that everything is done through email, and they are external users who will not have a user in appian, they do not want to enter the platform, but from the mail they have the option to approve or reject. What occurred to me was that from the mail call a webAPI and it executes the startprocess, according to the link (approve or reject) that the user selects.

Is this possible? Can I run a POST type webAPI from an email link? If not possible, what other way could I implement in this use case?

Thanks.

  Discussion posts and replies are publicly visible

Parents Reply Children
  • 0
    Certified Senior Developer
    in reply to Abhay Dalsaniya

    Abhay,

    Include [incidentId = <value>] in either subject or email body

    That's the information I was looking for! I had all of my input mapped in the process model, but I couldn't get any of the information out of the body. Turns out I was setting up my values wrong, I was usnig colons instead of equal signs. Thank you so much, I couldn't find any information in the documentation about how to actually set up custom properties, just how to call them.